How do we support you?

LINK Account Managers

With a dedicated LINK Account Manager to support your Pharmacy IT practices, they will visit your pharmacy to offer training and advice to help you get the best out of your LINK System, and support you with the IT challenges you face in a changing environment.

Your LINK Account Manager can give you information & advise on:

• The LINK system
• IT requirements for new or upgraded equipment
• Customer Technology pricing
• AAHPoint best practice
• MUR Wizard
• Support & recommendations
• Other AAH services and products related to your LINK system

Customer Systems Service Desk

There is a dedicated team of systems specialists to support any problems you may experience with LINK, AAHPoint or Medecator.

Should you experience any concerns or should any issues arise, AAH Customer Technology has a team of experts available to answer your calls and solve your problems every working day during normal pharmacy hours. Outside normal hours (for emergency pharmacy services), or for non-urgent enquiries, e-mail our team for a response the next working day.

• A team of 24 experts available to help you
• Available Monday to Friday 8.30am - 6.00pm and Saturday 8.30am to 1.00pm
• Email gb-cssd-servicedesk@aah.co.uk
• Tel 0844 561 2266

Click here to contact our customer service desk.

Maintenance cover

Every IT system requires a maintenance contract to ensure that it is working to its maximum efficiency. We offer a professional service from Northgate that is guaranteed to respond within eight working hours for mainland UK and Northern Ireland.