Privacy Policy


About us

AAH is a member or the Admenta Group of companies (Group) whose principal operating companies are:


AAH LIMITED

AAH Lloyds Insurance (IoM) Limited

ADMENTA HOLDINGS LIMITED

ADMENTA UK PLC

JOHN BELL & CROYDEN LIMITED

LLOYDS CHEMISTS LIMITED

LLOYDS GROUP PROPERTIES LIMITED

LLOYDS PHARMACY LIMITED

LLOYDS PROPERTIES LIMITED

LLOYDS RETAIL CHEMISTS LIMITED

MPWB (ROMFORD) LIMITED

PHARMAGEN LIMITED

SAVORY & MOORE LIMITED

STEPHEN SMITH LIMITED


This privacy policy explains what information we collect about you, how we and our Group may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.


Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.


BY USING THIS WEBSITE AND GIVING YOUR INFORMATION TO US, YOU INDICATE YOU CONSENT TO US AND OUR GROUP COLLECTING AND USING YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS SET OUT IN THIS POLICY


You are permitted to establish a link to this website from other sites provided that, if we believe it would damage AAH any of our Group companies or an AAH Partner, you remove the link immediately if we ask you to do so.


THE INFORMATION WE COLLECT

In order to provide you with the services you require, we will collect personal information about you from our website, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address, email address, phone number and details that are relevant to the service(s) in which you are interested.


We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as other companies in our Group.


Information about other people

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.


HOW WE WILL USE YOUR INFORMATION

All personal information that we obtain about you and/or any other person whose details you provide will be recorded, used, and protected by us in accordance with current data protection legislation, our Terms and Conditions and this Privacy Policy. We will primarily use the personal information:

to provide the services you request from us

to communicate with you in the event that any services requested are unavailable or if there is a query or problem with your order

for record keeping purposes

to carry out market research so that we can improve the services we offer

to track and analyse activity on our website

to create an individual profile for you so that we can enhance your user experience, to understand and respect your preferences and to provide details of relevant offers and opportunities where you have agreed to receive them

Disclosing your personal information


In order to provide our products and services, we may, occasionally, appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, technology hosts, printing companies and mailing houses. In these circumstances, we will ensure that personal information is properly protected and that it is only used in accordance with this Privacy Policy.


OFFERS AND OPPORTUNITIES

We and our Group would like to contact you and/or any person whose information you provide to us to tell you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message or by email. Details of how to opt-in to receiving details of offers are on relevant pages of this website. You can change your/their mind at any time by any of the methods shown below (see the section "How to contact us" below) or by following the instructions with each offer you receive.


SECURITY

We take the security of personal information seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.


MONITORING

We may monitor or record telephone calls for security purposes and to improve the quality of the services we provide to you.


USE OF YOUR INFORMATION OUTSIDE THE EUROPEAN UNION

Some of the organisations to which we may disclose personal information may be situated outside of the European Union. In order to provide the products and services you require, we may need to transfer your/their personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that the information is protected in accordance with this privacy policy.


CHANGES TO THIS PRIVACY POLICY

Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policies.


UPDATING AND CORRECTING INFORMATION

We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.


YOUR RIGHTS TO ACCESS YOUR PERSONAL INFORMATION

You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us. We may charge a small fee towards the cost of administering any request made. The current fee is £10.00.