Further information about Coronavirus (COVID-19)

With the current ongoing situation around Coronavirus (COVID-19) many customers will have questions about their wholesale service.

We are receiving a high volume of calls, so the call wait time may be long. Please review our FAQs for help with your enquiry.

At AAH our priority is to make sure everyone has access to the medication they need, when they need it. We understand the effect that supply challenges can have on our customers and patients, especially as concerns around coronavirus increase.

To help your business keep updated with the latest information from AAH, Trident and Enterprise please bookmark this news page.

Latest news & advice from AAH

Latest statement from AAH Sales and Operations Director Ashley Cowen


In less than 10 days the way we live, the way we work and the support we all give our local communities has dramatically altered. The evolving Covid-19 outbreak has led to an unprecedented surge in demand for pharmacy products and services across the UK. On the frontline of this epidemic, AAH is playing a critical role to ensure you continue to have access to the medications you and your patients need during this challenging time. The latest announcement from Ashley Cowen, AAH Sales and Operations Director is available to read here.


UPDATED: 15:20, 1st April 2020


AAH Announcement - important COVID-19 changes to your service


The COVID-19 crisis is placing unprecedented pressures on our operations at a time when pharmacy and patient demand for medicines is exceeding the seasonal peaks usually seen only at Christmas. To ensure we can maintain business continuity during this time and are able to direct our focus to the supply of essential medicines, we are introducing a number of changes to our service.


o Changes to goods return processing - from the 21st March we are suspending the processing of goods returned that are ‘ordered in error’.
o Changes to order cut off times - with immediate effect for next day delivery please order by 6pm. For same day PM deliveries, the new cut off will be 12 noon.
o A reduction of Over-The-Counter (OTC) lines - so we can focus our resources on health-critical product.
o Changes to delivery times – we shift predominantly to a once a day delivery service, a change that will be phased in over the next two or three weeks.

The full announcement from Ashley Cowen, AAH Sales and Operations Director is available to read here


We thank our customers for understanding this necessary change so that we can all focus on the health of our communities.


UPDATED: 17:15 19th March 2020

Statement from AAH & McKesson CEO Toby Anderson


In light of the continuing situation with coronavirus we wanted to reassure all our customers that we are taking steps to deliver on our promise to you and maintain the safe and steady supply of medicines and healthcare services. Here’s a statement from CEO of McKesson UK Toby Anderson that explains more about what we are doing.


UPDATED: 15:20, 17th March 2020


Here are some ways you can help us to help you during periods of increased demand:


Stock and shortage information
We already have processes in place with our suppliers and manufacturers designed to help minimise the impact of shortages and ensure we are able to provide a consistent supply of critical products.


We are doing everything we can to ensure we provide a consistent supply of medicines, including sourcing from multiple providers, and putting commitments in place with manufacturers to secure supply. In line with DHSC guidelines, we will not be building additional stockholding within our supply chain to mitigate the risk of future potential medicine shortages.


UPDATED: 13:00, 13th March 2020


Please return your blue tote boxes
AAH Tote boxes are a vital part of making sure orders reach you swiftly and in the condition you expect. When totes aren’t returned this puts pressure on the flow of orders which in turn could delay your driver leaving their branch, delay deliveries to you, and delay when your patients receive essential medication.


Please help us to get as many totes as possible recirculated back into the AAH network - your driver will be able to take these for you.


UPDATED: 13:00, 13th March 2020


Order online today
We have three easy online ways to order which can help to reduce waiting times on the phone, and help to free up our teams to support urgent requests from patients who need urgent medication. Please visit AAH.co.uk to order via AAH Point, CompleteOTC.com and TridentOnline whenever you need it most - 24/7.


Click here for AAH branch service updates


UPDATED: 13:00, 13th March 2020

Frequently asked questions

We have created a Frequently Asked Questions (FAQs) document which provides answers to common questions received. The situation and updates with COVID-19 are changing on a daily basis so the information here, may not always be up to date, so do always check the latest online Public Health Guidance.


How is AAH effected by the virus?

It’s been challenging for the business and we are working hard reviewing all risks and threats. We have multiple calls on a daily basis to review situations across all departments, but we remain focused on serving our customers with their required deliveries. We are supported and working closely with all business areas across McKesson UK, which is a real strength in these situations.


If an employee of AAH tests positive for the virus will we be notified? What is the timeframe for notification?

We are all bound by employer and patient confidentiality, which will be respected at all times. If there is a need to inform you of any details that pose additional risk to your wellbeing, then we will take the necessary action. All suspected and confirmed cases of COVID-19 are monitored and tracked by management on a daily basis so we are aware of environmental and people risks as soon as they are reported.


Are your stocks affected?

We already have processes in place with our suppliers and manufacturers designed to help minimise the impact of shortages and ensure we are able to provide a consistent supply of critical products.


We are doing everything we can to ensure we provide a consistent supply of medicines, including sourcing from multiple providers, and putting commitments in place with manufacturers to secure supply. In line with DHSC guidelines, we will not be building additional stockholding within our supply chain to mitigate the risk of future potential medicine shortages.


UPDATED: UPDATED: 13:00, 13th March 2020


How will deliveries continue to be made within locked down areas?

As a healthcare company we will get exemption to continue to deliver in these areas with increased PPE (Personal protection equipment), advice will be issued on a one by one basis with clear communication for our drivers.


What precautions are you taking before delivering to my pharmacy?

We’ve ordered hand sanitisers; extra PPE (Personal protection equipment), such as aprons, gloves, and masks which we will use if instructed to. All drivers follow the NHS guidelines for hand hygiene, with increased hand washing and using hand sanitisers and we do so before and after each delivery. Across AAH warehouses, there is an increased provision of sanitisers, more frequent deep cleans, instigating a clear desk policy, reducing colleagues working in the offices (wherever possible), promoting good hand washing technique and stopping non-essential external visitor attendance. We are taking this seriously and will introduce all necessary measures in line with Government guidance.


Do you have hand sanitisers in your van? Are you using them?

Yes, our drivers are issued with hand sanitisers and PPE (Personal protection equipment), we use them before and after every delivery we make. We are committed to keeping you and our workers safe by taking additional precautions.