Operating an efficient and contractually compliant pharmacy is essential.

Careway’s Dispensary Processes modules are designed to help you:

  • become more efficient
  • spend time focusing on your customers
  • comply with clinical governance as set out in the contractual framework

Community Pharmacy Patient Questionnaire (CPPQ)


The CPPQ module enables you to concentrate on supporting customers, while we take the hassle out of your annual survey for you. This single end-to-end package includes:


Features and Benefits:

  • Organising and providing patient surveys
  • Third party expertise to manage data collection and analysis
  • An online portal to access your results
  • Online forms for ease of use
  • Quick printing of additional questionnaires
  • Easy-print posters showing your results
  • Welsh language versions available
  • Single price £100* includes everything regardless of how many responses you need

CPPQ is compulsory in England and Wales. The completion of the required number of questionnaires and the proof of posting within the required deadline is the responsibility of the pharmacy owner. Excluding VAT and return postage. * Excluding VAT


  • Return your surveys for analysis by 28th February
  • CPPQ to be completed and results on display in your pharmacy by 31st March 2018
  • Benefits include:

    • Compliance with CPPQ requirements without the burden
    • Freeing up your time to focus on patients
    • Reliable support from a name you can trust

    Dispensary Processes (DP)


    The Dispensary Processes module provides a toolkit to help pharmacies to understand how they are expected to comply with the clinical agenda, as set out in the contractual framework:


    The module includes:

    • Mandatory Standard Operating Procedures (SOPs) for dispensing activities
    • Highly recommended SOPs for additional patient services, including advanced and enhanced services
    • Online portal through yourcareway.co.uk to download the SOPs and other resources you need

    * Ex VAT. 12 months use of SOPs.


    The Careway Business Plan includes both the CPPQ & Dispensary Processes Modules plus much more. Click here to find out more or speak to your AAH Account Manager today.

    Available SOPs:

    • Responsible Pharmacist SOPs
    • Dispensary Operational SOPs
    • Pharmacy Waste SOPs
    • Controlled Drugs SOPs
    • Complaints and Incidents Handling SOPs