Adverse Event Reporting

An adverse event is any unwanted medical occurrence in a patient who has received a pharmaceutical product. This can be any unfavourable and unintended sign, symptom, or disease associated with the use of the product. Adverse events should be reported. By reporting side effects you can help provide more information on the safety of medicines.


A product quality complaint is a customer's written, electronic, or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness, or performance of a product.


For more information on Pharmacovigilance, and the regulations that govern our activities, please visit the Medicines and Healthcare products Regulatory Agency:*


Adverse events and product quality complaints associated with a LloydsPharmacy and/or a Careway product can be reported via the relevant contact details below.


Medicines and medical devices:



You should report all side effects directly via the Yellow Card Scheme at*


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